We help grow local businesses by automating the power of positive online reviews.

Reviews are the fuel to growth for local businesses. And they are the cheapest form of marketing currently available.

There’s a lot of information on our site. If you’re a ‘watcher’ rather than a ‘reader’, check out the two videos below.

The first is a quick overview (under 2 minutes) created by our Australian founder, and the second is more of a deep-dive created by our US Country Manager.

Is this you?

You know that when you look around for a restaurant, or a service provider…anything really, you look at the Google reviews as a way of weighing up your choice.

And inherently you know that potential customers are doing the same when they do a google search and find you. And you know you don’t stand out against your competitors. Worse, you know that your current reviews (be that quality, or volume, or both) don’t reflect the great business you run.

You’re also concerned that potential customers may not even find you to even be able to make an assessment as to whether they will call you. You would really like to appear in the Google ‘map pack’ (ie the three businesses it highlights on top of page one) to increase the chances that a potential customer will call you.

You know that paid advertising is an alternative, but that on average most local businesses in even a moderately competitive field are paying a few dollars to low double figures per each and every click. Versus $0 for appearing in Google’s local map pack.

And you know that even if you did decide to run paid ads on Google or Facebook or one of the other platforms, the benefit of the spend would be reduced anyway because when people ultimately click on your business, your reviews don’t convince them to take the next step with you. So you’ve wasted money. (Remember that paid advertising is pay per CLICK, not pay per LEAD).

You may even be someone who is concerned that by asking for more reviews, it means getting potentially more negative reviews.

You identify that you have great service experiences all the time, but you rarely if ever leave a positive review. And you appreciate that if you were asked, and it was made easy, you’d likely provide one.

You get the fact that increasing your positive online reviews is the easiest and cheapest way to grow your business. But you also realise while it’s a simple concept, its not so simple to make happen.

If any of that resonates with you, read on…

Quickly get to the top of search

Google and other major search engines are putting more emphasis on the current reviews every time they do an update.

Our users have seen dramatic rank increases on Google when we consistently get positive reviews for their happy customers. Reviews contain keywords which will attract more people to your web presence, and increasing your visibility.

FREE GUIDE

Stand out from your competitors online

Download our free guide to learn how you can stand out from your competitors by using online reviews to share happy feedback and comments from your customers.

Where Reputably comes in

Reputably significantly increases the volume and rating of your online reviews. Better still it runs almost completely automatically.

This helps in two key ways:

When potential customers see a large number of high rated reviews, it is factual that they are far more likely to choose you over a competitor.

It signals to Google you’re doing something right, so they push you up the list for organic searches. Not only that, what most businesses don’t know is that when customers write reviews, they naturally use key words that are relevant to your business (eg “we are so happy they fixed our air conditioning so quickly”; “that was the best pizza I ever had”; “they made the process of buying a car so simple”). This significantly boosts your site’s SEO…for free.

So how do we do it?

Any negative feedback from unhappy customers gets internalized allowing them a way to vent their frustrations and giving you the opportunity to respond and react quickly to unhappy customers and identify employee issues.

Consistent reviews will make your business rank higher on search results, complimenting all of your other online efforts and when you get found we make sure you are looking good!

Those 92% of consumers who use online reviews to make purchase decisions have made up their mind who to buy from before they even call or stop by, we make sure they choose you

Where should the reviews go? You don’t have to worry about managing your reputation anymore, Reputably uses advanced algorithms and A.I. to decide where to send each review based on live data.

Those 92% of consumers who use online reviews to make purchase decisions have made up their mind who to buy from before they even call or stop by, we make sure they choose you

Our system automatically requests reviews from your customers on your behalf.
They provide feedback on a clean landing page, branded to you.
If they indicate they had a positive experience, reputably opens up the google review entry field for your business for the customer to leave a Google review.
If they indicate they had a poor experience, this feedback is internalised, with the customer NOT redirected to Google. Instead, you first have the ability to address their concerns.
We give you the choice as to what suits your business in terms of requesting reviews from customers, which include:

An email that is sent to your customers with a link that opens up a succinct and clean landing page where they provide feedback before going to Google
A text message that does the same as the above
A clean interface called ‘Kiosk mode’ which some businesses keep on an ipad or something similar, that customers can use at their premises
A QR code which you can have displayed at your counter where payment is made, on a table-topper, on your business card…anywhere you think it would be easy for a customer to scan with their phone.
Or…use a combination of them.

For new customers, we increase the chances that you catch them at the right time by enabling you to set how long after their interaction with you they receive the request. For example, a car dealership may set the system to make the request a day after the customer drives away, but a shoe shop might know that most customers are still breaking in their shoes after a day, and that it might be better to send the review request a couple of weeks after they’ve purchased.
For those businesses with repeat customers, for example a restaurant, the system can be set to avoid constantly asking the same customers for reviews. This avoids annoying your best customers.
To save time, you can set automated responses that go to customers when they leave feedback for you.
All you have to do is enter the name and email (or phone number) of a client, and Reputably handles the rest for you. But for those who don’t even want to do that, we have an option to integrate with around 2,000 other software packages. For example, if you use Quickbooks for invoices, reputably can be automatically triggered to request a review each time an invoice is generated (or x days after an invoice is generated). Or if you use a CRM to manage customers, it can be set so that when a staff member marks a job as complete, a review request is automatically sent WITHOUT you or them having to do anything.
If you enter the name of all new customers, or have an integration that even avoids the need for that, we’re seeing around 40% of customers leave reviews. Imagine how quickly your review count will grow if you have that many people leaving reviews! Google will love you, and so will potential new customers/clients/patients.

Take control of your reputation

You know consumers are relying on reviews and the internet more than ever before to inform their purchasing decisions. Ratings can be the difference between you or your competition growing or closing the doors.

So what are you doing about it?

You can take complete control of your entire online reputation without doing much of anything different tomorrow than you are doing today…

It is now easy for you to take control of your online reputation

A solid reputation comprised of online reviews spread across all sites that matter online will get NEW CUSTOMERS and it will cost less and require less effort on your part per NEW CUSTOMER than anything else that is out there.

We all know a great reputation is a must but it used to be a burden… Reputably has turned your competitors burden into your company’s opportunity.

Positive reviews enhance all of your other marketing efforts and increase SEO rankings and conversions.

Feedback & reviews from 40% of your customers

Reputably will automatically route each new review based on real time reputation information to the review website where it will be most effective online and internalizes the negative reviews as customer feedback that only you can see.

Quickly respond to your customers concerns instantly

Every worry about unhappy customers taking out their frustrations online? Worry no more! Negative reviews will be internalized. You will be alerted in real time to important changes instantly allowing you to respond at the speed of business from within the alerts.

Reviews enhance all of your other marketing efforts

Do you have a great looking website?
Optimised for SEO?
Perfect your PPC campaign?
Drive traffic from other sites?

It is a fact that a good reputation increases online conversion rates. Current positive reviews will lower your customer acquisition cost by persuading more people that find you through all of your other online marketing efforts to become new customers instead of choosing the competition.

Real people + Reputably = Success

Reputably is a one of a kind technology but it takes more than the most advanced reputation marketing bot to be successful and we know that.

We understand that we are only as good as what we have done for you lately so we work hard everyday to earn your business and when you start using Reputably you will be able to talk to a real person almost anytime who wants to understand your business, and can expertly guide you through managing your online reputation. We have automated the majority of the process but we still call or email monthly to find out what we can do to better serve your business needs and maximise your reputation.

Software Integrations

Reputably easily integrates with over 4000 existing applications like Quickbooks, Xero, Salesforce, Mailchimp and more.

For example if you use QuickBooks (or any of the other 4000 + applications) we can automatically ask for and get reviews from your customers every time you invoice them without adding anything to your business process.

Video Testimonials

Check out a few short testimonial videos from our QLD partner, Wayne, who uses Reputably with his own clients. Here he talks with Gary from Patron Coffee, Agnus from Zebra Aesthetics, and Jaz from Cala Luna restaurant.